This is where a call transfer or call forwarding option would come in handy, and you can set up your calls to go straight to your office manager, or secretary, or even sales team if you don’t pick up. Which means you can’t possibly answer every single call you get.īut what if it’s an important client or prospect? You don’t want to miss those calls. All you’d need to do is adjust the routing settings, and those calls would be sent directly to the phone line of someone who’s available in the business.Īgain, if you run a small business, you’re probably busy and stretched way too thin. Let’s say that your employee is sick for the week, but was meant to be taking important calls. Secondly, it’s a great way to ensure that calls that would otherwise go to employees that aren’t present, still get taken. Firstly, anytime you’ve got technical problems with a phone or other device, you can route all calls away from that device instantly. This is a useful feature for a number of reasons. Now you can make sure that your calls are automatically forwarded to your cell: In Dialpad, you can add your cell phone number really easily in your Settings in two clicks. If you’re not always at your desk and usually taking calls from your cell phone, then a call forwarding service is one of the top features you’ll need. These are nine of the most important and helpful features that will improve the way your small business runs. It’s a good idea to be aware of the kinds of features and bonus functionalities that you could be taking advantage of before you start the search for your new small business phone service provider. 9 features to look for when shopping for a small business phone systemīusiness phone solutions are becoming more sophisticated all the time. In other words, they’re the very foundation that a modern communications-based business is built on. They’re all about connecting your business with clients or customers, as well as partners, remote employees, and anyone who happens to be abroad for the month. It’s important to keep in mind that a phone system for business is about more than just the ways you place calls, or the devices you use to do so. (Some PBX systems have evolved and are better about this, but generally a PBX system will require more work. Typically you need to buy more hardware up front and you’d need to pay an IT person to come in and help you with changes like adding users or updating voicemail settings. PBX systems: The more investment-heavy option. This is a newer term, and usually these types of phone systems come with other communications channels too, like SMS and instant messaging for businesses. You might also come across phone systems that describe themselves as “unified communications” platforms. These usually come with “softphone” apps that you can use on Android or iOS mobile phones (and even other mobile devices like iPads). It uses your internet connection for phone calls, you can pay as you go without much (or any) upfront investment, and it’s easy to set up. VoIP phone system: The more advanced-and hands-of-option. If you’re like most small businesses, you’ll probably choose between two main types: a business VoIP (Voice over Internet Protocol) system that uses softphones or IP phone systems, or a PBX system (private branch exchange) that uses traditional telephone lines. Types of business phone system options available to you But beyond that, you’ll also probably need something that lets you transfer and forward calls to, say, your personal cell phone. Technically, phone systems for small businesses are telephony solutions that allow your company to make and receive outbound and inbound business calls (at a very basic level). What is a phone system for a small business, exactly?įirst, let’s look at what small business phone systems actually are. In this post, we’ll break down what to look for in a hosted phone system (while keeping budget considerations in mind), where you might be able to compromise, and what features you probably shouldn’t skimp on when picking telephone systems. So, how do you choose the right one? What advantages do different telephone systems and service providers offer? If you’re using the right small business phone system, that is. Being accessible to clients, suppliers, and employees is a must-have-and it’s something that small businesses can do just as well, if not better, than large enterprises. You’re probably going to be using it every day, and if you choose the right one, it can give you a big competitive advantage.Īfter all, every business needs, well, business communications. For small business owners, one of the most important pieces of equipment or software is your virtual phone system.
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